What a full-time hire requires
Salary and benefits for a specialized skill set
Ongoing product training and professional development
Coverage planning for vacation, illness, and turnover
Institutional knowledge concentrated in one person
OnBase managed servicesKeep OnBase running.
Keep OnBase running.
Without the overhead.
Managed OnBase administration for organizations that depend on the system—but can no longer justify a full-time role to maintain it.
FPS // OMS
Operating model
Steady care for a system that still matters.
Predictable monthly support
Multiple specialists, not one point of failure
Defined response commitments
Month-to-month flexibility
The situation
Your OnBase system still matters—it just needs steady care.
OnBase holds years of documents, keywords, and workflows your teams rely on every day. It works. Replacing it may cost far more than keeping it healthy.
What changes over time is the workload. A stable, mature environment rarely generates forty hours of administration every week. It creates a steady stream of tickets, small fixes, user questions, and occasional configuration requests.
Yearsof institutional content and configuration living in one system
Dailydependence from AP, HR, records, and operations teams
Hoursof true administration each week—not a full-time workload
The operating gap
The full-time administrator math no longer works.
The system needs reliable expertise and availability. It does not necessarily need another specialized employee carrying the entire environment alone.
What the system actually needs
A dependable response to a manageable request volume
Expert attention when something breaks
Small configuration changes done correctly
Knowledge shared across a team of specialists
Core coverage
The administration work your environment needs.
Final Phase becomes your OnBase administration team, handling routine requests and incidents through a clear support channel and a defined monthly service.
01
Help desk support
A dependable place for OnBase users to send questions and problems, answered by people who understand the platform.
02
Incident resolution
Troubleshooting and corrective work inside your existing OnBase configuration when something stops working.
03
Configuration changes
Routine updates to document types, keywords, forms, workflow queues, and other configuration that keeps the system aligned to the business.
6
service instances per month
<4 hrs
of effort per instance
M–F
business-hours coverage
Baseline coverage shown. Final scope, channels, exclusions, and service windows are defined in your proposal.
Service levels
Response commitments you can hold us to.
Commitments are measured monthly and reported clearly. Full windows, definitions, and credit terms are established in the proposal.
Service request
Response within two business hours—one hour when critical.
Service credit if the commitment is missed.
Change request
Work begins in a lower environment within one business day.
Progress remains visible through the support channel.
Measurement
Performance is tracked and reported every month.
Clear numbers, without disputes or guesswork.
Beyond the basics
When your needs grow, we grow with you.
The monthly plan keeps the lights on. Larger initiatives are scoped and quoted before work begins, so the boundary is clear and invoices are predictable.
Because we already know your environment, those projects begin with operating context—not a billable rediscovery exercise.
01Workflow, WorkView, and API development
02Upgrade planning and execution
03Solution design for new initiatives
04Migration and end-of-life planning
OnBase specialists
OnBase is not a side business for us.
Our team combines product, partner-services, migration, and day-to-day administration experience. That breadth matters when an ordinary ticket exposes a deeper platform or data issue.
20+
Years of combined experience
Administering, configuring, integrating, and migrating OnBase environments.
Hyland
Product-side perspective
Former Hyland employees and professional-services experience across multiple Hyland partners.
Admin
Day-to-day operating experience
Hands-on responsibility for customer environments—not consulting advice from the sidelines.
Our philosophy is simple: help proven systems live gracefully for as long as they are needed—and be honest when it is time to plan what comes next.
NEXT // ENVIRONMENT REVIEWRequest a proposal
Sized to the real need
Let's look at your environment.
Tell us how your OnBase system is supported today. We will return a proposal sized to the workload, coverage, and response commitments it actually needs—nothing more.
OnBase and Hyland are trademarks of Hyland Software, Inc. Final Phase is an independent service provider and is not affiliated with or endorsed by Hyland Software, Inc.