Put a bot on customer questions
Rates, availability, policies: draft every customer reply from one facts file, and see every question it can't answer. Here's how a bot does it.
"What's your rate?" "Are you open Saturday?" "What's the refund policy?" Your team answers the same questions every day, mostly from memory, and a little differently each time. A bot can draft those answers from one source and put the rest on your desk. Here's what that looks like in a real week.
Start with a facts file. One Google Doc with your stock answers: rates, availability, policies. Tell your bot to answer only from that doc and flag anything it doesn't cover. It sticks to what you wrote, and every gap lands with you.
The pricing question, asked every way there is. "How much?" "What's it cost for two?" "Any discount?" The bot drafts each reply from the rates in your facts file, so every customer hears the same answer. You read it and send it.
The question your doc doesn't cover. The bot doesn't guess. It flags the gap and hands the question to you. You answer it once, add the answer to the doc, and next time it's covered.
The how-does-this-work question. The bot looks it up in your product docs, drafts a plain answer and cites the page it came from, so you can check it. If the answer needs your support team, the draft says so.
The customer your colleague already talked to. Connect Gmail, Slack and your meeting notes, and the bot reads the related thread before it drafts. Your reply builds on what was already said instead of starting over.
Nothing goes to a customer until you say send. The bot drafts. You decide.
The bot: Product Support Inbox Assistant
Helps you find and draft answers to product questions. Never sends emails without you.
- Paste a customer question and your public product docs link. It drafts your first reply.
- Searches your docs before it answers, cites the page, and never makes up an answer.
- Reads related Gmail and Slack threads and your meeting notes when you connect them. All optional.
- Never sends an email or posts in Slack until you say to send that specific message.
Try it Monday: paste one real customer question and your docs link into your bot and ask, "Draft my reply using only these docs, cite the page, and tell me what they don't cover."
Want it set up and run for you? See Aetherbot plans
More ready-made bots for home and work: Browse Bot templates